The Raj Palace understands the importance of your privacy and respect that you want to safeguard the use to which your personal information is put. Consequently, we make it a high priority to ensure that your personal information (including credit card details) remains secure and confidential and is used only for the intended purpose.

In this privacy policy we explain how we collect data about you and the nature of that data, how we use that data, who that data may be sent to and how you can amend data you have submitted to us.

Our privacy policy applies to your personal data supplied or collected from our website (www.rajpalace.com or any other web page) and to personal data supplied or collected over the telephone, by e-mail, by fax or by letter.

The personal data we collect and how we collect it

We may collect or be provided with, store and use the following kinds of personal information:

• Your first and last name, telephone number, postal and e-mail address, fax number;
• Information about your computer and about your visits to and use of our website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation;
• If you make a reservation or purchase any items using a credit or debit card then we need the card number, cardholder name, expiry date and CVV number;
• Your membership details, hotel preferences and travel experiences;
• Any survey responses or feedback.

Using your personal information

The Raj Palace may use your personal data in a number of ways, set out below.

• Reservations – to process and fulfill bookings, subject to our Reservations Privacy Policy.
• Website & Marketing – to administer and personalize the website, track usage, send requested notifications, and deliver marketing where consented.
• Provide third parties with statistical information about users (without identifying individuals).
• Deal with enquiries and complaints made by or about you.

Sharing your personal information

The Raj Palace may disclose information about you to group companies, employees, agents, suppliers or sub-contractors insofar as reasonably necessary for the purposes set out in this privacy policy. Disclosure may also occur where legally required.

How long do we hold your personal information?

Only as long as necessary for legitimate purposes. Data will be securely destroyed or deleted when no longer needed. You can request deletion of your data anytime, though it may affect service quality.

Security of your personal information

The Raj Palace takes reasonable legal, technical and organisational measures to protect your personal data. Reservations are encrypted with SSL and comply with PCI Security Standards for card data.

International data transfers

Personal data may be transferred outside the EEA, including to the USA, with safeguards applied. Data published online may be accessible globally.

Your privacy rights

• Delete data: Request full or partial deletion.
• Change/Correct data: Request updates or corrections.
• Restrict or Object: Stop or limit processing.
• Access/Portability: Request a copy in machine-readable form.
• Complaint: Raise with UK’s Information Commissioner’s Office.

Contact: pro@rajpalace.in

Data Controller and Contact

The Raj Palace Hotel, Jorawer Singh Gate, Amer Road, Jaipur (302002) INDIA.
Data Protection Officer: Tanushree Sharma (pro@rajpalace.in)

Our use of ‘cookies’

We use cookies to enhance your website experience. Please see our Cookies Policy for details.

Policy amendments

This policy may be updated periodically. Please check this page for the latest version. Effective from 24 May 2018.